Privacy Policy

Live 2 Live AI Companion App

This Privacy Policy describes how Live 2 Live ("Live 2 Live," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you use the Live 2 Live AI Companion mobile application (the "App"). This Privacy Policy applies only to the App and does not cover any e-commerce website or physical product purchases.

By downloading, accessing, registering for, or using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with its terms.

1. Information We Collect

We collect limited personal information necessary to operate and improve the App.

Account Information

When you create an account, we collect your email address for account identification, authentication, communication, and subscription management. You may optionally provide a display name, which does not need to reflect your real identity.

User-Generated Content

When you interact with the AI companion, you generate conversational content. These conversations are processed to provide the AI companion functionality. Conversations are intended to be private to you unless you voluntarily share content in community or social features.

Usage and Technical Data

We automatically collect certain technical and usage information, including device type, operating system, app version, crash data, and basic usage analytics to ensure app stability, performance, and security.

Payment and Subscription Data

For subscriptions purchased through Apple App Store or Google Play Store, Live 2 Live does not collect or store your full payment details. Payment information is handled directly by Apple or Google. We may receive limited transaction metadata, such as subscription status and renewal dates.

2. How We Use Your Information

We use the information we collect to:

Provide and maintain the App and AI companion services
Authenticate users and manage accounts
Process subscriptions and manage billing status
Improve app performance, reliability, and user experience
Communicate service-related notices, including trial reminders and policy updates
Protect against fraud, misuse, and security threats

We do not use AI conversation content for advertising purposes.

3. AI Conversation Data

AI conversations are processed to generate responses and maintain context within the App. Conversation data is not sold and is not shared with advertisers. We do not require users to provide sensitive personal information during conversations.

While conversations are intended to be private, no system is completely secure. You acknowledge the inherent risks of digital communication.

4. Data Sharing and Third Parties

We share data only with trusted service providers necessary to operate the App, such as:

Cloud infrastructure and hosting providers
Analytics providers for performance monitoring
Customer support tools

For subscriptions, Apple and Google process payments in accordance with their own privacy policies.

We do not sell personal data.

5. Data Retention

We retain personal information only for as long as necessary to provide the App, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data, subject to legal and operational requirements.

6. User Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent where applicable

Requests may be submitted to info@live2live.org.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The App is not directed to children. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take steps to delete it.

9. International Data Transfers

Your information may be processed and stored in countries outside your country of residence. By using the App, you consent to such transfers in accordance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App or otherwise communicated. Continued use of the App constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

info@live2live.org